I WILL have a nice day thank you

I figured I should write about a good customer service day since I complain a lot when I don’t like something. It started at my least favorite place…the cell phone company. Verizon has become so big that I think they are now offering oil changes at their stores. To get your cell phone switched you have to go to the “special” store, make it through the gauntlet of “special offers” from the sales people, and the get on the, you guessed it, “special list”. I happened to catch them looking the other way and escaped the first two steps, the first person I talked to put me on the list, and within 15 minutes they actually agreed with me and gave me a new phone. No signatures, no new contract. Nothing. I do suspect that they are setting me up for some future whammy. I’ll let you know. After that I was encouraged by my success and visited one of my actual favorite places, Publix. They didn’t happen to have the one thing I was looking for on the shelf and I did something I never do…I asked if there was any “in the back”. Here is how the “Is there any in the back?” question gets handled usually.

1. – Employee laughs out loud and says no.

2. – Employee realizes that this is a chance to take a 20 minute break and “goes to check”.

3. – Employee asks the manager who does one of the above for them.

4. – Employee goes into the mysterious “back” and comes back with something completely different that they have determined “might work”

I happened to ask a person who not only knew what I was looking for, but actually said “I think that truck came in yesterday, let me check”. She came back with the exact thing I asked for. I almost hugged her. I managed to hold back because I didn’t want to be the “crazy dish wash detergent guy” every time I went there. I hate to be a pessimist, but I believe in karma going both directions. Let’s see what happens tomorrow.